Episodes
Friday Mar 11, 2022
Ignite Welcomes Maggie Pugesek to Talk About Call Training
Friday Mar 11, 2022
Friday Mar 11, 2022
Maggie Pugesek is an expert in automotive call training, specifically focusing on the subprime and Buy Here Pay Here market. As a Partner at C&M Coaching, she has developed training material, word tracks, and processes that help improve overall call quality for Sales, Collections, Service, and BDC departments.
We are excited to have her as a featured speaker at our Compliance Unleashed 2022 conference in May. She is also going to be a featured speaker at BHPH United in April. To learn more about the conferences and how you can attend, you can go to the following websites.
BHPH United - www.bhphunited.com
Compliance Unleashed 2022 - www.complianceunleashed.com
To reach out to Maggie and C&M Coaching directly, please visit their site at www.candmcoaching.com/.
Thanks for joining us for this special session. Maggie is also going to make an appearance on Tuesday, March 15th in our monthly webinar. If you aren't registered, please follow the link here:
Tuesday Dec 21, 2021
Rising Inventory Costs and Ability to Pay Compliance
Tuesday Dec 21, 2021
Tuesday Dec 21, 2021
In this episode, we have the most timely guest this time of the year, Bill Neylan from TaxMax. Join us as we discuss how dealers are evolving their strategies to take on high inventory prices and longer terms they've needed to accommodate them.
With the Biden administration, the ability to pay issue has come back to the forefront of everyone's mind. This critical compliance subject is something everyone should have a strategy to take on. Come along for a lively discussion, learn something, and have some fun.
Also, we discuss an event we are part of next year, BHPH United Summit 2022. For more information or to provide input into what YOU would like to see, go to www.bhphunited.com
If you'd like to get in touch with TaxMax, you can find them at www.taxmax.com
Friday Nov 19, 2021
Compliance and Cocktails - Thanksgiving Special
Friday Nov 19, 2021
Friday Nov 19, 2021
Year-end is coming! Year-end is Coming!
Thanksgiving is on the horizon and a reminder that year-end is fast approaching. In this episode, Steve and Richard discuss a wide range of topics to ensure you start looking back over the year and looking forward to the next.
- 2021 Review
- 2022 Planning Strategies
- Upcoming Ignite Webinars
- Ability to Repay
- Steve's Origin Story
- Compliance Unleashed 2022
- BHPH United Summit
- Requisite War Stories
Monday Oct 11, 2021
Monday Oct 11, 2021
In this episode, we welcome a new guest, Allen Dobbins, to talk about what he sees happening in our industry. Fear, remote work, online tech, and interest allocation all come up in this lively discussion.
Thursday Jul 22, 2021
Special Collections Edition with Ray Lloyd of MCMC!
Thursday Jul 22, 2021
Thursday Jul 22, 2021
In this edition, we focus on good collections strategies with our special guest and collections guru, Ray Lloyd from MCMC. Join us as we discuss the challenges that impact your collections operation, what you can do about them, and have a little fun along the way.
Wednesday May 26, 2021
Compliance and Cocktails - Compliance Unleashed 2021 Wrap Up! What an Awesome Conference
Wednesday May 26, 2021
Wednesday May 26, 2021
Steve and Richard have some final words to say before CU2021 is completely behind us. We are so privileged to have the registrant and sponsor support. You all made it amazing. Come listen to the two of us yuk it up about last week.
Tuesday Apr 27, 2021
Compliance and Cocktails - With Special Guest Brent Carmichael!
Tuesday Apr 27, 2021
Tuesday Apr 27, 2021
In this episode, we interview Brent Carmichael, a moderator with NCM dealer 20 Groups. We'll discuss compliance, collections, and tell war stories from our decades of experience in the industry. It's always a blast at Cocktails and Compliance. No bull. Just real talk. From real industry insiders.
Wednesday Apr 14, 2021
Compliance Unleashed Special - Both Sides of the Issue
Wednesday Apr 14, 2021
Wednesday Apr 14, 2021
In this episode, Steve and Richard are joined by a special guest Jessica Lesser. We discuss everything from law to what it's like having in-person conferences again. We think that the ability to look at both sides of an issue is a critical skill to protecting your business from compliance issues.
Jessica Lesser, former Assistant Attorney General, Head of Dallas
Field Office for Consumer Protection. Jessica’s seen the world from “both sides”, first as an attorney with Americredit, then serving in the Texas Attorney General’s Office, then in her own practice in which she represented plaintiffs’ and now with MauriceWutscher, a national law firm that represents creditors. She’ll share her unique insights into how
dealers and finance companies can successfully navigate the choppy waters of regulation and litigation.
Monday Apr 05, 2021
Monday Apr 05, 2021
In this week's episode, Steve and Richard invited Myles Stevenson to talk about the risks involved in repossessions. From paperwork to rogue vendors, they cover all the issues important to you.
Most importantly, we have included war stories from the anals of history that only industry insiders can relate to. Buckle up. This is going to be a good one!
Thursday Mar 18, 2021
Compliance and Cocktails - Special Guest Steve Burke from Agora Data
Thursday Mar 18, 2021
Thursday Mar 18, 2021
In this week's episode, Steve Levine and Richard Hudson have a special guest, Steve Burke from Agora Data. We discuss the rapid advances in technology putting more power in the hands of the little guys and the democratization of capital.